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+-- Forum: Technical Support (https://www.kincony.com/forum/forumdisplay.php?fid=20)
+--- Forum: KinCony A24 (https://www.kincony.com/forum/forumdisplay.php?fid=56)
+--- Thread: A24 with to broken relay (/showthread.php?tid=8281)
A24 with to broken relay - simpl3x - 06-30-2025
Hi, I just install one new KC868-A24 and after power on it - two relays are constantly closed, they supply voltage to the lamp.
this is a defective device. what should I do?
RE: A24 with to broken relay - admin - 06-30-2025
do you have download KCS v2 firmware by USB-C cable firstly? Because new device no firmware in ESP32.
RE: A24 with to broken relay - simpl3x - 07-01-2025
I download firmware from forum, after I download firmware from ESPHome.
I can manage device over HomeAssistant, but two relays always closed. I can hear them clicking, but nothing changes.
What I need to do? I need reset it? do I need to re-download the firmware KCSv2 or from ESPHome?
RE: A24 with to broken relay - admin - 07-01-2025
can you take a video of your problem, send to whatsapp number: +86-15381188302
what load you have connected with these relay before?