+- Smart Home Automation Forum (https://www.kincony.com/forum)
+-- Forum: Technical Support (https://www.kincony.com/forum/forumdisplay.php?fid=1)
+--- Forum: News (https://www.kincony.com/forum/forumdisplay.php?fid=5)
+--- Thread: A32pro issue (/showthread.php?tid=9108)
A32pro issue - Saif Kitany - 03-07-2026
My A32 pro got stuck, no response.
In tuya app it shows me that the device is online, but when turn on any switch in the app, no response in the device.
Also i can’t login to the device setup by the IP address.
The device shows on the display the word “welcome”, it blinks every 5 seconds, and it doesn’t show the ip address on the display.
What should i do in this case?
RE: A32pro issue - admin - 03-07-2026
what firmware version you are using?
whether before work well, now can't work. Or never work well ?
RE: A32pro issue - Saif Kitany - 03-08-2026
The current version is the last one v3.22.0.
It worked well with it. But after a while it suddenly stucked!!
RE: A32pro issue - admin - 03-08-2026
can you replace a new power supply for testing.