10 hours ago
(Yesterday, 07:28 AM)admin Wrote: you have not bought from kincony official aliexpress store, there is no information.
our official aliexpress is : https://kincony.aliexpress.com/store/1100463977
maybe you have order from our agent, you can contact with aliexpress seller.
I found out that I bought it from the Kincony Controller Store. AliExpress store ID 911117046 (see image). Repeating it, the AliExpress order number was 8206371316537954, placed on Nov. 16, 2025. It is very confusing for a common customer to identify, among these stores, which one is the "official store". I have already written a message to them. I do not know what the relationship between you and them is. I understand that they might be your agent or, at least, some kind of relationship exists because you share the same inventory and even the same logo.
Still, I ask if you may make contact with them to consider sending a refund and/or a new board, either by you or by them. It is very disappointing and annoying to receive a defective controller. On the other hand, should you believe, alternatively, that a local repair is technically feasible, please tell.