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+--- Forum: KC868-A6 (https://www.kincony.com/forum/forumdisplay.php?fid=22)
+--- Thread: "wrong" Lora-Module and LED-defective (/showthread.php?tid=2427)
"wrong" Lora-Module and LED-defective - bitboy0 - 12-02-2022
Hello all.
I don't know if this is the right place for complaints. If this is not appropriate, then please tell me the right way.
I bought the 868-A6 set on Ali-Express. It has all arrived. Unfortunately it came with a 433MHz Lora module, which I can't make sense of in Europe. I have already replaced that myself with an 868 module.
In addition, I noticed that of the 6 LEDs that indicate the status of the relays, one is missing and two were soldered on incorrectly. So a maximum of three of these LEDs are lit.
How can we solve the problem?
RE: "wrong" Lora-Module and LED-defective - admin - 12-02-2022
tell me which aliexpress store you have bought?
RE: "wrong" Lora-Module and LED-defective - bitboy0 - 12-02-2022
Invoice No : DE010322022102700036464
Invoice Date : 2022-10-27
Sold By: Kincony Controller Store
RE: "wrong" Lora-Module and LED-defective - admin - 12-02-2022
i see, this is our agent store, next time suggest you order from our official store: kincony.aliexpress.com that will have a good technical support and service. sorry about it, now we will send you a new KC868-A6 PCB board next Monday when we begin work.
RE: "wrong" Lora-Module and LED-defective - bitboy0 - 12-04-2022
Many thanks.
This is a good service!
RE: "wrong" Lora-Module and LED-defective - admin - 12-06-2022
hello, we can't find your order informatoin about address, please contact with your aliexpress store seller, he will re-send a new board to you, they are waitting your news.