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+--- Forum: KC868-HxB series Smart Controller (https://www.kincony.com/forum/forumdisplay.php?fid=2)
+--- Thread: H16B (/showthread.php?tid=3130)
H16B - MartinHenenne - 08-10-2023
Good day support
We are using one of the Kincony controllers(Frimware H16B_V4.35) and we are facing some issues with communication stability. We have the below device in production.
I can constantly get a ping reply from the device on its local IP address. Yet I lose communication with the TCP port 7000. When this happens I can not send remote commands to the device. To get the device to respond to the TCP port 7000 again. I have to perform one of the following actions.
- Reboot the controller
OR
- Remove the RJ-45 connector and re-seat the connector
Once I have completed 1 of the steps mentioned above, I can get a response from TCP port 7000. My issue is that this happens 20-30 times a day and I can not keep rebooting the device.
Please can you assist me in resolving this issue?
RE: H16B - admin - 08-11-2023
what load you have connected with KC868-H16B's relay output terminal?
RE: H16B - MartinHenenne - 08-11-2023
(08-11-2023, 01:26 AM)admin Wrote: what load you have connected with KC868-H16B's relay output terminal?
Thank you for getting back to me. We have +- 75W of load per relay and there is a total of 16 relays on this device.
I do want to add that we experience a loss of connection to the TCP port 7000 regardless of the lights used.
Many thanks
RE: H16B - admin - 08-11-2023
can you test , if without load, whether have problem.