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+--- Forum: KC868-HxB series Smart Controller (https://www.kincony.com/forum/forumdisplay.php?fid=2)
+--- Thread: KC868-H8 connection to mobile phone (/showthread.php?tid=64)
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KC868-H8 connection to mobile phone - Bmejgm - 12-06-2020
i tried with 2 units of KC868-H8 and same problem. although the unit are online (picture attached) when I go the part where the controller can be controlled no sliding on/off can be seen. I tried it a couple of times but the other unit H4 that is connect i was able to control it.
RE: KC868-H8 connection to mobile phone - admin - 12-07-2020
can you change your mobile phone to wifi and 4G with internet for a test.
if also have same problem, send private message about your user name and password, we have a test.
RE: KC868-H8 connection to mobile phone - Bmejgm - 12-07-2020
You can see for attached file, using the same phone, for KC868-H4, the slide for the on/off switch comes out. the signal for the phone is LTE also.
even if i switch to a different wifi signal, the same happens for the H8 units (both of them) while for the H4 unit , the slide is there. please note the wifi signal and time
RE: KC868-H8 connection to mobile phone - admin - 12-07-2020
can you control H8 with 3G signal? sometimes there is internet service company line problem, when wifi can't use, but 3G or 4G is work well. I think you can have a test.
RE: KC868-H8 connection to mobile phone - Bmejgm - 12-09-2020
would like to inquire what i need to do now, the problem is as of yesterday, all my units ( 1 - H4, 2 - H8, 1 - H32) are visible and can be controlled by my phone apps and computer software, today, when i was trying it out again on both phone apps and computer, the units can no longer be controlled. I check the connection and on the phone apps they registered online, but using the vircom software, i notice the ip address has changed. can this be the cause of the problem.
RE: KC868-H8 connection to mobile phone - admin - 12-09-2020
relay controller's IP is changed? do you set to DHCP?
RE: KC868-H8 connection to mobile phone - Bmejgm - 12-09-2020
no, did not change it is in DHCP
no, did not change it is in DHCP
what should i do now if the ip address has change so that i can continue to work with these controllers
RE: KC868-H8 connection to mobile phone - admin - 12-10-2020
you can set ip work mode= DHCP for a test.
RE: KC868-H8 connection to mobile phone - Bmejgm - 12-10-2020
the controller are set to DHCP,
I notice that every time while the controller are connected and I change internet connection, the IP changes. Is this normal?
the change in IP should not affect the mobile apps right?
RE: KC868-H8 connection to mobile phone - admin - 12-11-2020
ip changed is no a problem.