Smart Home Automation Forum
Unable to Connect using the Application KC868-H32BS - Printable Version

+- Smart Home Automation Forum (https://www.kincony.com/forum)
+-- Forum: Technical Support (https://www.kincony.com/forum/forumdisplay.php?fid=1)
+--- Forum: KC868-HxB series Smart Controller (https://www.kincony.com/forum/forumdisplay.php?fid=2)
+--- Thread: Unable to Connect using the Application KC868-H32BS (/showthread.php?tid=818)



Unable to Connect using the Application KC868-H32BS - engrezk - 09-29-2021

[attachment=308][attachment=309][attachment=309][attachment=308][attachment=309][attachment=310][attachment=311][attachment=312]Unable to Connect using the Application KC868-H32BS  Either using any of the two apps  ( KBOX- SMART HOME )

[attachment=313 Wrote:engrezk pid='1705' dateline='1632924829']Unable to Connect using the Application KC868-H32BS  Either using any of the two apps  ( KBOX- SMART HOME )



RE: Unable to Connect using the Application KC868-H32BS - sleonheart - 09-29-2021

By the looks of it youre ip nets are totally wrong. You are trying to connect to a ip net while being in a complete different ip range. I guess you should change one of the 2 to the right ip net range. I am quite sure you can solve the problem this way.

Greetings from Germany


RE: Unable to Connect using the Application KC868-H32BS - admin - 09-30-2021

1. what's your rouer's IP address?
2. set work mode="UDP" work for "kincony smart home app" , i seen your phone screen, controller is online, you need to add controller for a roon begin to use. here is video tour: https://www.youtube.com/watch?v=FyPVUguU_h8&list=PLQUWhE_6LeORARgYbKhbx5CW5MWV2CwxX&index=3&t=237s
3. set work mode="TCP Server" work for "KBOX", but when you using "KBOX", it's use for local network, so your mobile phone need to use wifi connect to your router. i seen your screen is use by 4G.
4. any questions you can leave message, or you can add whatsapp number: +86-13336170682 we use teamviewer remote help you.


RE: Unable to Connect using the Application KC868-H32BS - engrezk - 09-30-2021

(09-30-2021, 12:09 AM)admin Wrote: 1. what's your rouer's IP address?
2. set work mode="UDP" work for "kincony smart home app" , i seen your phone screen, controller is online, you need to add controller for a roon begin to use. here is video tour: https://www.youtube.com/watch?v=FyPVUguU_h8&list=PLQUWhE_6LeORARgYbKhbx5CW5MWV2CwxX&index=3&t=237s
3. set work mode="TCP Server" work for "KBOX", but when you using "KBOX", it's use for local network, so your mobile phone need to use wifi connect to your router. i seen your screen is use by 4G.
4. any questions you can leave message, or you can add whatsapp number: +86-13336170682 we use teamviewer remote help you.

Sent to you on WhatsApp. Please check WhatsApp