H32B Pro dead switches?

[lulu01]

Hello,

I just started using two H32B Pro. After a few days, on one of the boards, switches 13 and 14 are dead: when I open/close them in the web interface, there is no clicking sound from the board... and they remain closed. The small red LED light is ok, it turns on when I activate the switch. Also, all the other switches are ok.

I only used this for LED lights of 220V/20W, so it should not be an issue.

I there a way to reset the board? I have already tried to unpower it and power it back

[admin]

open the BLACK metal box, there are manual control button side, check whether is pressed, if pressed, just release it.

[lulu01]

open the BLACK metal box, there are manual control button side, check whether is pressed, if pressed, just release it.

Just did this. They were not pressed. I pressed and pressed again - the LED light up, but the relays are still not changing state. In fact they are stuck closed.

[admin]

can you take a video send to whatsapp number: +86-15381188302

[lulu01]

I managed to get the relay unstuck by tapping it lightly, but after a few days it got stuck again and this time I didn't manage to fix it.

I replaced the board by a new one, and after only four days I have the exact same issue   Relays #15 and #31 stay stuck, and tapping them doesn't fix the issue.

[admin]

because your load current too large. you need connect a extend 16A relay moduel (such as KC868-E16v2) or contactor to use.

[lulu01]

Do you have a wiring guide for this board please if I want to use it with the H32B Pro?

[admin]

all different cases of diagram you can check at here: https://www.kincony.com/forum/forumdisplay.php?fid=33

[sebagarayco]

all different cases of diagram you can check at here: https://www.kincony.com/forum/forumdisplay.php?fid=33

I have a problem particularly with HB32Pro that every time I restart home assistant my switches are like this. When I click to turn on-off it works back again but it´s a bit annoying.  Just as a comment, I don-t have load connected to hb32pro yet. Just testing on and off.

How can I fix this issue??

[admin]

we will test it , then feedback.