11-20-2024, 11:38 AM
Hello,
I am facing an issue with my KC868-A4S relay controller. When I connect the device to a PC via a USB-C cable, the PC does not recognize it. The red light on the device turns on when powered, but there’s no indication that the USB-C connection is active, and the COM port does not appear.
Here are the steps I’ve tried so far:
Could you please guide me on how to resolve this issue? Additionally, if the device itself is not working, is there a way to verify whether the hardware is functioning correctly or an alternative method to test it?
Looking forward to your suggestions.
Thank you!
I am facing an issue with my KC868-A4S relay controller. When I connect the device to a PC via a USB-C cable, the PC does not recognize it. The red light on the device turns on when powered, but there’s no indication that the USB-C connection is active, and the COM port does not appear.
Here are the steps I’ve tried so far:
- Tested with 3-4 different Type-C data cables but still couldn't detect the COM port on the PC.
- Installed the USB driver from this link before attempting the connection.
Could you please guide me on how to resolve this issue? Additionally, if the device itself is not working, is there a way to verify whether the hardware is functioning correctly or an alternative method to test it?
Looking forward to your suggestions.
Thank you!