KC868-A16 and Tuya

[newdos]

Hi ,

just got my board working now but I cannot use the tuya app.  Whenever i scan the QR code from within KCS I just get the message 'Device_already_bind' (see pic)  and therefore the board does appear in the app so rendering app of no use.  The licence is all enabled in KCS (see pic).  Thanks for your help.

[admin]

your controller already bind with your tuya account. one controller only can bind with one tuya app account.

[newdos]

your controller already bind with your tuya account. one controller only can bind with one tuya app account.

So how do i fix this ?

[admin]

what you want to do now? use tuya app by two person?

[newdos]

what you want to do now? use tuya app by two person?

no i just want to use for myself with my tuya app on my iphone.  Dont you need to unbind it so i can register the board?

[admin]

do you first time use tuya app. or you have already blind with one tuya account you remember?

[newdos]

I may have used the app before but with a different device all together. never used it with 868-a16.  weirdly it has a user code in the app but no idea where that came from - not somethinf i would of used - its is CxlR2V3

[admin]

send me your email address, we will check your tuya license.

[newdos]

send me your email address, we will check your tuya license.

kevin.downes1@btinternet.com

many Thanks