Need Help: SIM7600E Doesn’t Answer Call for Relay Command

[hamshini_marat]

Hello Admin,
I’m using the ESP32-S3 2-channel relay module – KC868-A2v3 with the GSM SIM7600E, and I tried the IFTTT method to control the relay. However, when I call the number of the SIM card inserted in the GSM module, it doesn’t answer automatically so that I can type in the code with # to turn the relay on or off. Instead, the call hangs up after a few rings.
I’ve attached screenshots of my configuration using the web browser.
Could you please guide me on what I might be missing or doing wrong?

Looking forward to your reply.

Thanks in advance.

With regards,
Hamshini

[admin]

enter "edit" button, take photo of your setting screen.

[hamshini_marat]

enter "edit" button, take photo of your setting screen.

I've attached screenshots of all the IFTTT settings as requested.

[admin]

what KCS firmware version you are using? take a photo.
can you take a video of your problem, send to whatsapp number: +86-15381188302 so that can understand you.