H16B

[MartinHenenne]

Good day support

We are using one of the Kincony controllers(Frimware H16B_V4.35) and we are facing some issues with communication stability. We have the below device in production.

I can constantly get a ping reply from the device on its local IP address. Yet I lose communication with the TCP port 7000. When this happens I can not send remote commands to the device. To get the device to respond to the TCP port 7000 again. I have to perform one of the following actions.

- Reboot the controller
OR
- Remove the RJ-45 connector and re-seat the connector

Once I have completed 1 of the steps mentioned above, I can get a response from TCP port 7000. My issue is that this happens 20-30 times a day and I can not keep rebooting the device.

Please can you assist me in resolving this issue?

[admin]

what load you have connected with KC868-H16B's relay output terminal?

[MartinHenenne]

what load you have connected with KC868-H16B's relay output terminal?

Thank you for getting back to me. We have +- 75W of load per relay and there is a total of 16 relays on this device. 
I do want to add that we experience a loss of connection to the TCP port 7000 regardless of the lights used. 

Many thanks

[admin]

can you test , if without load, whether have problem.